Terms of Services
Terms of Services
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In terms of the Information Technology Act, 2000, this document is an electronic record. Being generated by a computer system it does not require any physical or digital signatures.
This Website by the URL www.jmrinfosystem.com is owned and operated by JMR Infosystem
The expressions “We”, “Us”, “Our”, “Website” shall mean JMR Infosystem or its affiliates or agents.
The Company is engaged in the business of information and technology services and is the owner of indigenously developed software and original business methods related to virtual and/or cloud communication services. The Company uses original software and business methods to provide IT solutions related to cloud communication products including but not limited to JMR Infosystem. The Company operates various websites and other services including but not limited to delivery of information and content via any mobile or internet connected device or otherwise (collectively the “Services”).
JMR Infosystem is a cloud-based call management system often described as cloud telephony, hosted EPABX, virtual telephony, value added service, virtual receptionist, Automated Voice Technology etc. With the prime aim to help businesses, organizations groups or individuals to manage calls JMR Infosystem offer multiple tools and features on cloud model i.e. not on-premise or partly on hybrid model i.e. partly on premise.
JMR Infosystem lets you receive incoming calls through a virtual number (landline number or mobile number) or a toll-free number on an IVR and offer various options like playing message, routing to department, recording of calls etc. JMR Infosystem also offers outbound calls or features like click to call to allow customers to connect to any person generating two-way calls.
Users who are competent to contract under the Indian Contract Act, 1872, are eligible to register themselves as members on this Website and can avail our Services. Persons who are competent to contract would mean and include every person who,
(i) has completed 18 years of age (as per The Indian Majority Act, 1875);
(ii) is of sound mind; and
(iii) not disqualified from contracting by any law for the time being in force in India.
You would be required to sign up on the Website by providing certain personal details. You agree to provide true, accurate, current and complete information about yourself as prompted by the registration form. If you provide information that is untrue, inaccurate, not current or incomplete, or We have reasonable grounds to suspect that you have provided such information, then the Website may (in addition to any other rights or remedies available to us) refuse registration, suspend access to all current or future use of the Website and the services (or any portion thereof) permanently without any notice.
For registration purposes, the User shall submit identification documents as proof of their personal as well as business identity, as regulated by the Department of Telecommunications, Govt. of India. The documents MUST be submitted for approval within 7 days of activation of services. Failure to provide these documents within the stipulated timeline will lead to suspension of services to the account. In case the documents are still not submitted within 30 days from the date of suspension, the account will be terminated and the display number will be released back to Our telecom partner. In such an event, We will not be liable to offer any refund, either in full or in part, to the User.
Substantial Delay in Activation of Services:
We endeavor to activate a user-account in no later than 7 working days of receiving the payment.
The following set of limitations is applicable in achieving these timelines: The timeline can get delayed based on the delay from the User’s end in providing the requisite documents mandatory for the activation of services. These may include, but are not limited to User agreements, ECS agreement form etc.
The timeline can also get delayed based on the changes made by the customer after the initial script and other setting requirements have changed. For script recording in regional or international languages/accents, the timelines can get delayed by 7-10 working days.
National holidays and non-working days are not considered in the timeline to activate services.