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Terms of Services

Terms of Services

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In terms of the Information Technology Act, 2000, this document is an electronic record. Being generated by a computer system it does not require any physical or digital signatures.

 

This document is published in accordance with the provisions of applicable laws and regulations that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of JMR Infosystem.

 

This Website by the URL www.jmrinfosystem.com   is owned and operated by JMR Infosystem

 

The expressions “You” or “User”, whenever the context so requires, for the purposes of these Terms of Use, shall mean any natural or legal person who may create by registration, membership account on this Website or agree to avail Our Services (defined hereinafter) through this Website, or otherwise access our Website.

 

The expressions “We”, “Us”, “Our”, “Website” shall mean JMR Infosystem or its affiliates or agents.

 

The Company is engaged in the business of information and technology services and is the owner of indigenously developed software and original business methods related to virtual and/or cloud communication services. The Company uses original software and business methods to provide IT solutions related to cloud communication products including but not limited to JMR Infosystem. The Company operates various websites and other services including but not limited to delivery of information and content via any mobile or internet connected device or otherwise (collectively the “Services”).

 

These terms and conditions (“Terms of Use”) apply to your use of this Website. By accessing or otherwise using the site You agree to be bound by these Terms of Use. Any membership accounts You may create by registration on this Website and/or purchase or avail any product or service available through this Website are governed by these Terms of Use.

 

We reserve the sole discretion of updating these Terms of Use from time to time without prior notice. Your continued use of the Website post any update to these Terms of Use would mean acceptance on your part to the amendments made herein. You are hereby giving your consent for the same.

 

Introduction

JMR Infosystem is a cloud-based call management system often described as cloud telephony, hosted EPABX, virtual telephony, value added service, virtual receptionist, Automated Voice Technology etc. With the prime aim to help businesses, organizations groups or individuals to manage calls JMR Infosystem offer multiple tools and features on cloud model i.e. not on-premise or partly on hybrid model i.e. partly on premise.

 

General working

JMR Infosystem lets you receive incoming calls through a virtual number (landline number or mobile number) or a toll-free number on an IVR and offer various options like playing message, routing to department, recording of calls etc. JMR Infosystem also offers outbound calls or features like click to call to allow customers to connect to any person generating two-way calls.

 

User Registration

Users who are competent to contract under the Indian Contract Act, 1872, are eligible to register themselves as members on this Website and can avail our Services. Persons who are competent to contract would mean and include every person who,

(i) has completed 18 years of age (as per The Indian Majority Act, 1875);

(ii) is of sound mind; and

(iii) not disqualified from contracting by any law for the time being in force in India.

 

You would be required to sign up on the Website by providing certain personal details. You agree to provide true, accurate, current and complete information about yourself as prompted by the registration form. If you provide information that is untrue, inaccurate, not current or incomplete, or We have reasonable grounds to suspect that you have provided such information, then the Website may (in addition to any other rights or remedies available to us) refuse registration, suspend access to all current or future use of the Website and the services (or any portion thereof) permanently without any notice.

 

When you sign up on this Website, your personal information will be registered automatically in our database which will be maintained and used by the Website in accordance with the Privacy Policy.

 

For registration purposes, the User shall submit identification documents as proof of their personal as well as business identity, as regulated by the Department of Telecommunications, Govt. of India. The documents MUST be submitted for approval within 7 days of activation of services. Failure to provide these documents within the stipulated timeline will lead to suspension of services to the account. In case the documents are still not submitted within 30 days from the date of suspension, the account will be terminated and the display number will be released back to Our telecom partner. In such an event, We will not be liable to offer any refund, either in full or in part, to the User.

 

Substantial Delay in Activation of Services:

We endeavor to activate a user-account in no later than 7 working days of receiving the payment.

 

The following set of limitations is applicable in achieving these timelines: The timeline can get delayed based on the delay from the User’s end in providing the requisite documents mandatory for the activation of services. These may include, but are not limited to User agreements, ECS agreement form etc.

 

The timeline can also get delayed based on the changes made by the customer after the initial script and other setting requirements have changed. For script recording in regional or international languages/accents, the timelines can get delayed by 7-10 working days.

 

National holidays and non-working days are not considered in the timeline to activate services.

 

Termination

You may deactivate your membership account at any time and We reserve all rights to deny access, and to suspend or terminate your access to the Website without providing prior notice, for any reason, including violation of any of these Terms of Use by You. In case of termination/ abeyance /suspension of the User’s account/ services due to non-payment or non-renewal of services, or depletion of coins from the User’s accounts, then We will not be held liable for the same and Our obligations will not extend to those instances.