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    Hosted Call Centre

    When a state-of-the-art call centre is set up by the service provider by the aid of technical support to attend the customers, it is known as the hosted call centre. A hosted call centre is a place to conduct the organisation’s inbound, outbound and voice-based self-service customer interactions.

    The organisation gets modular and pre-integrated contact centre applications, data connectivity, hosting, and voice minutes through a hosted call centre. Customers get personalised attention and real time responses with virtually customised solutions. The hosted centres lower the risk and assure a sense of security and confidence in the customers. It improves the profitability by boosting the top-line growth while strengthening the bottom-line simultaneously.